Customer Care

Yaodong machinery has one of the most experienced team of engineers, technicians to attend to your technical queries. The staff with 30 years experience offers its professionalism in order to intervene effectively and efficiently to occurrence of any after sales problems. 

A hotline, whatsapp, wechat and email are available for technical matters as well as those related to preventive maintenance or even to printing technique knowledge.  

TRAINING

Our customer’s machine operators are provided with full training on how to use our machines, as well as on the printing technology to help them troubleshoot minor issue without our input.

Training is provided either at our Dongguan, China factory prior to dispatch of the machine, or during installation of the machine at customer’s site. We provide sufficient training to your staff, and ensure that the printing facility is self-sufficient.

Each machine comes with complete operation manual including trouble shooting, and tips for improving printing quality.